Refund policy

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

To be eligible for a return, the item must be in the same condition that you received it — unworn, unused, with tags attached, and in its original packaging. You must also provide a receipt or proof of purchase.

To initiate a return, please contact us at theruckandmaulclub@gmail.com. Returns must be approved before being sent back, and items returned without prior approval will not be accepted.

If your return request is approved, we will provide you with the return address and detailed instructions on how and where to send your package.

Please note:

• Customers are responsible for the cost of return shipping.
• A valid tracking number must be provided once the item has been dispatched.
• We are not responsible for items lost in transit without tracking confirmation.
• Original Shipping fee will not be refunded.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or if you received the wrong item. We will assess the issue and work to resolve it promptly.

Exceptions / Non-Returnable Items

We do not accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you receive the item you want is to return your original item for a refund. Once your return is approved, you can place a new order separately.

 

 

 

Refunds

 

We will notify you once we have received and inspected your return. If your refund is approved, it will be processed to your original payment method.

Refunds are only issued after we have received and inspected the returned item.

Please note that it may take up to 30 business days for your bank or credit card provider to process and post the refundS

If more than 15 business days have passed since your refund was approved, please contact us at theruckandmaulclub@gmail.com.